Head of Operations
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Head of Operations & Registered Manager
Location: Amersham (Office-based) Salary: £60,000 – £70,000 + Performance Bonus (Growth & Quality)
Hours: 37.5 hours per week
The Opportunity: scale a premium legacy
Ashridge Home Care is not your typical corporate provider. We are a family-owned, premium care brand with a reputation for uncompromising quality. Having built a solid foundation in Live-in and Visiting care, we are now ready to enter a pivotal growth phase.
We are seeking a Head of Operations to act as a true strategic partner to the Owners/Managing Directors and be part of our Senior Leadership Team (SLT). This isn't a role for someone looking to maintain the status quo; it is for an ambitious operational driver who wants to take full ownership of our delivery model and evolve as we scale.
The Mission
As the CQC Registered Manager, you will hold the keys to our daily operations. Your success will be defined by two Strategic Priorities:
Quality & Compliance: Moving our clinical and regulatory standards from "Good" to "Outstanding" through rigorous QA and person-centred excellence
Strategic Growth: Driving our business plan to increase our Live-in client base and expanding visiting care capacity by 500+ weekly hours per year
Key Responsibilities
Lead & Empower: Lead and mentor a multi-disciplinary team to ensure alignment with the Ashridge mission
Operational Intelligence: Implement robust systems and tech to provide real-time clarity on performance and outcomes
Financial Stewardship: Manage budgets and protect the financial health of the business without compromising care
Growth & Business development: Actively identify opportunities and ensure the business is "fit for growth" by driving operational efficiencies that support the scaling of our Live-in and Visiting care capacity
The Ideal Candidate
You are a pragmatic leader who is as comfortable mentoring a carer through a complex situation as you are analysing data to streamline a workflow.
The Expert: Proven track record in private-pay home care and managing "Outstanding" environments
The Driver: You don’t just spot gaps; you build the workflows to close them
The Tech-Adopter: Proficient in Microsoft 365 and care management software to drive data-led decisions
The Communicator: High integrity, with the ability to represent Ashridge to families and regulators alike
Requirements
Level 5 Diploma in Leadership & Management for Adult Social Care (or equivalent/willingness to complete)
Valid UK Driving Licence
Enhanced DBS check and excellent professional references
Why Ashridge?
You will join a business where your voice matters, and your expertise is valued. Unlike corporate providers, we offer a "seat at the table" where you can directly influence strategy without the usual distractions of banks, private equity, or endless committees. Here, you will be a defining part of a deeply supportive culture dedicated to giving real meaning to the lives of our clients and team alike.
Ashridge Home Care is an equal opportunities employer, committed to diversity, inclusion and the safeguarding of adults at risk. Successful candidates will require an Enhanced DBS check.
- Department
- Leadership team
- Locations
- Amersham
Amersham
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Competitive Rates of Pay
We recognise that it takes exceptional people to do such a demanding yet rewarding job, because of this we want to ensure we always have one of the best pay rates in the industry for both Live-In and Visiting Care. We also offer double pay on all public holidays and paid client-to-client mileage.
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Refer-A-Friend Scheme
Without good quality carers, we know that we cannot provide person-centered, bespoke care to those we support. Some of our best carers have come through our referral scheme, so with this in mind, we are offering £400 per carer referred!
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Your Personal Development
Together, we will guide and support you to develop your skills and confidence in providing high-quality care for clients, through the Induction and refreshers program, which consists of our CPD accredited online training paired with our experience lead classroom learning. We can support you with further learning, such as a Diploma in Health and Social Care.
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Extra Support For All Staff
When joining our care team, you will have a dedicated Care Manager, Care Supervisor, and full office team to help support you throughout your career. We also have an Employee Assistance Programme where you can anonymously seek help, guidance, or assistance for any concerns you may have, in your work or personal life.
Our Culture
At Ashridge Home Care, we have worked hard to create a culture that we are proud of, where our staff and clients feel valued and respected, and are at the centre of everything we do. Our drive is to deliver the service that we would want for ourselves or our family members, should we ever need help in our own home. If you are looking to work for a company who genuinely cares about and supports their staff as much as their clients, we are the organisation for you.
About Ashridge Home Care
Ashridge Home Care is one of the leading providers of Live-In and Hourly Care in Buckinghamshire.